Download the Aurem app and you will be guided through the setup process.

You do not need documents to open an Aurem account.

It usually takes a few minutes to create your account.

If there are any issues with the setup process Aurem will get in touch using your company email address.

It’s free for you to use your Aurem account.

Aurem charges a fee on funds being managed by Aurem. The fee is between 1% and 1.19% and is deducted from their fund.

All our fees are explained in our Schedule of Fees section, and in the app before you are charged.

Aurem charges your employer a small fee to operate your account.

Aurem uses your password and your device biometrics to stay secure.

You can enable multi-factor authorisation to keep the app even more secure.

Your employer cannot access your Aurem account, but they can change your personal details:

Your employer can see any requests that you have submit. They can see requests that are cancelled by you or rejected by them.

Aurem Support can see your account details when you raise a support request.

Only you can see the information in the Personal section of the Aurem app.

Aurem is licensed by Abu Dhabi Global Markets to provide financial services.

Aurem follows the Financial Services Regulatory Authority’s rules and is audited by them.

We don’t sell your data to anyone. Your data is shared with some of our processing partners, for example to check your identity.

For more information, read our Privacy Policy

Your data is stored on secure servers in the UAE. Access is restricted to these servers, and the data is encrypted with AES256.

Yes. Use the Nominate option in the app to give the details of a family member.

This person will receive your benefits if you die.

Money assigned to you by your employer for a specific purpose, such as transportation, schooling or housing.

Purchase the item (travel ticket, school fees, etc) and save the receipt.

Open the Aurem app and go to the Allowances section.

Tap on the allowance and upload the receipt.

You can submit allowance requests as frequently as needed.

Your employer will only repay up to the remaining balance in your allowance.

Allowances reset at a date chosen by your employer.

Any allowance not spent before the reset date will not roll over.

Your employer will reimburse you through their usual expenses process.

Check with your employer whether they pay expenses as they are approved, or in a batch once per month.

You will be notified by:

You can also open the Aurem app and tap on Allowances to see the status of your request.

No. You can select the type of allowance, and submit a receipt.

There is no cost to employees to use the allowances feature.

Your employer will enter a rejection reason.

The rejection reason will be listed:

Speak to your employer if you need more detail.

No. You must cancel the request and resubmit in the Aurem app.

Allowance amounts are set by your employer.

Talk to your employer if you think the allowance amount listed in your Aurem app is incorrect.

Allowance amounts are set by your employer.

Talk to your employer if you think the allowance amount listed in your Aurem app should be increased.

Open the Aurem app and select Forgot Password.

You can flag incorrect personal information when you sign up for Aurem.

Reach out to your employer to correct any information after you have completed the signup.

If you have left your employer you can change your information in the Aurem app.

Get in touch with your employer and Aurem to report the fraud.

Aurem automatically notifies employers if their contributions look incorrect.

Speak to your employer if you think they made a mistake with your contributions.